Refund policy

Returns and Refunds Policy

 

Thank you for shopping at Purple Phoenix Jewellery

 

Right to Cancel 

Under UK law, you have the right to cancel your order within 14 days of receiving your goods without giving a reason. 

You must notify us of your cancellation within 14 days of receipt via email at Purplephoenixjewellery@gmail.com

You then have another 14 days to return the items.

Items must be in their original, unused condition with all packaging.

We will refund you within 14 days of receiving the goods back.

Faulty or Not-As-Described Goods

If the item you purchased is faulty, damaged, or not as described, you have a 30-day right to reject the item and receive a full refund. Alternatively, we will offer a repair or replacement. 

Non-Returnable Items

The following items cannot be returned unless faulty:

Custom-made or personalized products.

Any earrings due to hygiene reasons 

Return Costs

Changed mind: You are responsible for paying shipping costs for returning items if you change your mind.

Faulty item: We will cover the return postage costs. 

How to Return

Please contact us to initiate a return via purplephoenixjewellery@gmail@com

You can also use the contact form - Contact form

Please include the order number

We recommend using a tracked service to return all items